So. Let's continue with my DHL bad service journey. Yesterday I actually let myself get ratty with a guy in the European department, having found that the lady that was helping me and was going to ring all the offending depos had gone home sick. Not her fault but she could have passed the stuff on to someone else. So my new guy, Eddie, actually sympathised. While I was on the phone he emailed the dept who he said would actually action the change of addresses. He included statements like "DO NOT RETURN TO SENDER" to add impact, and all in all I felt like he was on my level.. let's hassel these lazy workers until they actually wake up and do something. So last evening at half five I was happy. BUT, today I go online to track all the parcels and none out for delivery. That is all I want, the parcels to be on a van and out for delivery. Now today is the day I receive my replacement stock, so I'm planning to resend three of these parcels myself. In the meantime though when I call DHL today - their system is down today so no-one can help me!!! DO they think my customers care and will accept that? Systems down call back tomorrow. In short. Another day, still no parcels. Come on DHL. IT's not that hard.. get it together... I'm getting BBCs Watchdog in on the act soon. Speak to you tomorrow!